• Conditions of sale
    The offer and the sale of products on herno.com, are determined by the Conditions of Sale
  • Privacy Policy
    We respect the privacy of our customers and the visitors to our website

Terms and Conditions of Use

Welcome to our website www.herno.com ("Website"). These Terms and Conditions of Use govern the access and use of www.herno.com. Access and use of the Website, as well as the purchase of products on www.herno.com, are based on the assumption that these Terms and Conditions of Use have been read, understood, and accepted. This Website is managed and maintained by The Level Group USA CORP - an affiliate of The Level S.r.l. ("the Vendor"), with registered office in Italy, Piazza Arcole 4, 20143, Milan, with VAT no. 07234250962, REA MI - 1945372.

If you require any assistance, please visit our Customer Service area. Information about orders, shipments, refunds and returns of products purchased on www.herno.com, the Website registration form, suggestions and other general information about the services provided by www.herno.com can be found in this area.

You can contact us by email at: customercare@herno.com .

For any other legal information, please see the Terms of Sale, Returns Policy and Privacy Policy sections on herno.com. The Manager may amend or simply update all or part of these Terms and Conditions of Use. Users will be notified of any changes and updates to the Terms and Conditions of Use on the Home Page of herno.com as soon as they are adopted and said changes or updates will be binding as soon as they are published on the Website in the aforementioned section.

We therefore ask you to regularly visit this section to check for the publication of the most recent and updated Terms and Conditions of Use. If you do not agree, in whole or in part, with the herno.com Terms and Conditions of Use, we ask you to refrain from using our website.

The access and use of www.herno.com, including viewing its web pages, communicating with the Manager, the option of downloading information on products and purchasing the same on the website, are activities conducted by our users exclusively for personal use unrelated to any commercial, business and professional activity. Please remember that you will be the sole person responsible for the use of www.herno.com and its content. In fact, the Manager cannot be held liable for any use of the website and its content by any of its users that is not in compliance with current laws, without prejudice to the Manager's liability for willful misconduct and gross negligence. Specifically, you will be the sole person responsible for the communication of incorrect and false data and information related to third parties, without their express consent, as well as for the incorrect use of the same.

Finally, since any material will be downloaded or otherwise obtained by using the service at the user's choice and risk, the user shall be solely liable for any damage to computer systems or loss of data resulting from the download, which may not be attributed to the Manager. The Manager declines all responsibility for any damage resulting from inaccessibility to the services present on the Website or from any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of content, problems connected to the network, providers or telephone and/or telematic connections, unauthorised access, alterations of data, failure and/or malfunctioning of the user's electronic equipment.

The user is responsible for the safekeeping and correct use of his/her personal information, including the log-in details that allow access to reserved services, as well as any harmful or prejudicial consequences that may arise for the Manager or third parties as a result of incorrect use, loss, misuse or theft of such information.

1. Privacy Policy

Please read the Privacy Policy carefully, which also applies if users access www.herno.com and use its services, but do not purchase any products. The Privacy Policy will help you to understand how herno.com collects and uses your personal data and for what purposes.

2. Intellectual Property Rights

The content of the Website, such as, for example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on www.herno.com, including menus, web pages, graphics, colours, patterns, tools, fonts and website design, diagrams, layouts, methods, processes, functions and software that are part of www.herno.com (collectively the "Contents"), are protected by copyright and any other intellectual property rights held by Herno S.p.A., an Italian company with registered office in Via Opifici, 100 - 28040 - Lesa (Novara), Italy - and/or the Manager and other rightholders. The reproduction, in whole or in part, in any form whatsoever, of www.herno.com and/or its Content is prohibited without the express written consent of Herno S.p.A. and the Manager.

Herno S.p.A. and/or the Manager have the exclusive right to authorise or prohibit - at their sole discretion - any reproduction, publication, distribution, display, modification, creation of derivatives or exploitation in any form, in whole or in part, of the Contents of www.herno.com.

With regard to the use of www.herno.com, you are only authorised to view the Website and its Content and to perform all other temporary acts of reproduction, without economic profit for yourself, which are considered temporary or incidental or an integral and essential part of viewing www.herno.com and its Content and all other browsing operations on the website that are carried out solely for the legitimate use of www.herno.com and its content. However, you are not authorised to make any reproduction, on any medium, of all or part of www.herno.com and its Content. Any act of reproduction must be authorised each time by the Manager and/or Herno S.p.A. or, if necessary, by the creators of the individual works contained on the Website. In any case, such reproductions must be carried out for lawful purposes and in compliance with the copyright and other intellectual property rights of the manager and the authors of the individual works contained on the Website. The creators of individual works published on www.herno.com have, at any time, the right to claim the authorship of their works and to oppose any distortion, defacement or any other modification of the works, including any act that is to the detriment of their honour or reputation. By using the Website, you shall undertake to respect the copyright of the artists who have chosen to publish their works on www.herno.com or who have collaborated with www.herno.com to create new forms of expression and art intended to be published, even if not exclusively, on the Website, or which they form an integral part of the same. Furthermore, under no circumstances are you authorised to use, in any way or form, the Content of the Website and any individual work protected by copyright or any other intellectual property right. By way of example, you may not alter or otherwise modify the Content and protected works without the consent of Herno S.p.A. and the Manager and, where necessary, of the individual creators of the works published on www.herno.com.

3. Links to other websites

The Website contains hyperlinks ("links") to other websites that have no connection to www.herno.com or the Manager. The Manager does not control or monitor these websites and their content. The Manager cannot be held responsible for the content of these sites and the rules adopted by them, also with regard to your privacy and the processing of your personal data when browsing on said sites. Therefore, please pay attention when you connect to these websites through the links on www.herno.com and read their terms and conditions of use and Privacy Policy carefully. In fact, we would like to remind you that the General Terms and Conditions of Use and the Privacy Policy of www.herno.com do not apply to websites managed by parties other than the Manager. www.herno.com provides links to other websites solely to help its users when searching and browsing and to facilitate hyperlinks on the Internet to other websites. Link activation does not imply any recommendation or suggestion by the Manager for users to access and browse on these websites, nor any guarantee of the content, services or goods provided and sold by them to Internet users.

4. Links to www.herno.com

Anyone interested in activating links to the Home page and other web pages of www.herno.com, which can be accessed publicly, are asked to contact the Manager at the following email address: customercare@herno.com

Emailing is necessary to initiate the consent request for the hyperlink to www.herno.com. The activation of links is granted by the Manager to the applicant, freely and on a non-exclusive basis. The Manager has the right to object to the activation of direct links to its website in the event that the requesting party that intends to activate the link to www.herno.com has - in the past - adopted unfair commercial practices or engaged in unfair competition against the Manager or when the Manager fears that such behaviour may be adopted, in the future, or when the requesting party has adopted actions that discredit the Manager, its website or its services in the past or it is feared that it may adopt them in the future. It is, in any case, forbidden to activate deep hypertext links (such as deep frames or deep links) to www.herno.com, as is the unauthorised use of meta-tags, without the consent of the Manager.

5. Content Warning

In any case, the Manager does not guarantee that the content of the website is appropriate or lawful in other countries, outside Italy. Therefore, if such content is deemed to be unlawful or illegal in some of these countries, we ask that you refrain from accessing our website. However, should you choose, in any case, to access it, we inform you that the use you decide to make of the services provided by www.herno.com will be your exclusive, personal responsibility.

The Manager has also taken all useful precautions to assure its users that the Content of www.herno.com are accurate and do not contain incorrect or outdated information, with respect to the date of their publication on the website and, insofar as possible, even afterwards. However, the Manager does not assume any responsibility towards users for the accuracy and completeness of the content published on www.herno.com, without prejudice to its liability for willful misconduct and gross negligence and unless otherwise required by law and by rules on consumers protection. Furthermore, the Manager cannot guarantee users that the website will operate continuously, without interruption and without errors or malfunctions due to the Internet connection. If you have any problems using our website, please contact Customer Service or the following email address: customercare@herno.com. A member of staff will be at your disposal to assist you and to help you restore your connection and access to the website, if this is possible. Likewise, we recommend that you contact your Internet service provider or check that every device involved in your Internet connection and accessing online content is properly activated, including your Internet browser. Although the Manager will endeavour to make every effort to ensure continuous access to its website, the dynamic nature of the Internet and its content may not allow www.herno.com to operate without suspensions, interruptions or discontinuity due to the need to update the website. The Manager has adopted adequate technical and organisational measures to safeguard the security of its services on www.herno.com, the integrity of traffic data and electronic communications against non-permitted forms of use or access and to avoid risks of leaks, destruction and loss of confidential and non-confidential data and information related to its users, present on www.herno.com, or unauthorised access or access to said data and information that is not in accordance with the law.

6. Our business policy

The Manager has adopted its own business policy; its mission consists in selling products through its services and its website to the "final consumer" only, with this term indicating a natural person who uses www.herno.com for purposes that are unrelated to his/her commercial, business or professional activity. If you are not a final consumer, please do not use our services to purchase products on www.herno.com. Otherwise, the Manager shall have the right to disregard purchase orders from parties other than final consumers and any other purchase order that does not comply with the Terms of Sale and these Terms and Conditions of Use.

7. Applicable law

These Terms and Conditions of Use are governed by Italian law.


Last update: July 2020